Returns & Exchanges

At Mirabell HK, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you may return or exchange eligible items within 14 days of receipt, provided they are in their original, unworn condition with all tags attached.

1

Initiate Your Request

Log in to your Mirabell HK account and navigate to the 'Order History' section to select the items you wish to return and submit a formal request.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all designer tags, shoe boxes, and protective materials are included to avoid damage during transit.

3

Ship to Our Warehouse

Affix the provided return shipping label to your package and drop it off at any authorized courier point or schedule a pickup through our logistics partner.

4

Quality Check and Refund

Once our team inspects the returned items for quality compliance, we will process your refund or exchange within 7-10 business days back to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing